Ref
106045
Department
Sales and Marketing
Location
Field-based
Country
UK
Salary
Competitive
Closing date
10/06/2022
Description

The Customer Success team at Kallidus are of strategic importance to the company; driving profitability and deep customer relationships, it is the lifeblood of the operation. Customer Experience Managers are responsible for ensuring the delivery of value through the customer’s adoption and continued satisfaction with the Kallidus Suite.

The Customer Experience Manager (CEM) is an account manager; introduced to the customer during the implementation process and becomes the primary “face” to the customer as implementation is completed and the customer goes live with the solution.

The CEM is responsible for Kallidus’ relationship with the full range of strategic, commercial and operational customer contacts. The CEM role is to identify opportunity for the Kallidus suite to deliver value to customers. To negotiate the delivery of that value via a consultative sales process and to act as the commercial point of contact that helps ensure customers use and adopt the Kallidus solutions in line with objectives. CEMs are targeted on, and responsible for negotiating value and growing revenue through up sell, cross-sell and expansion activities as well as securing multi-year renewal agreements. Kallidus CEMs also serve as an internal advocate for the customer; helping to drive support and change when necessary, to allow the customer achieve their business objectives.