Why Join Kallidus:
People are at the heart of everything we do and the key to our success, so it’s important that we recruit individuals who share and represent our values. Curiosity, integrity, collaboration – these are the values we live by. You need to ask questions and to find out why. You need to be true to your word. And you need to be proud to be part of something bigger, working with others will come naturally to you. At Kallidus, we champion our people’s success.
Kallidus helps our customers nurture a culture of self-led learning and ensures compliance with a user-friendly learning platform that makes learning simple and effective, whilst also driving performance with continuous feedback, goal tracking and flexible reviews.
Can you see yourself helping us take our growth to the next level? We invite you to come and discover for yourself the exciting future ahead of you.
About the Job:
Our Technical Support Analysts are responsible for providing exemplary support to Kallidus customers in order to deliver the best outcomes to customers and Kallidus Values. The Technical Support Analyst is expected to develop a well-rounded knowledge of Kallidus products, infrastructure and databases in order to provide a one-stop shop for all Kallidus customer support queries.
The Technical Support Analyst will ensure that customers are kept up to date with the status of their requests until they are fully resolved, taking a technical and analytical approach to proactively preventing issues from reoccurring. This role is customer-facing, which means that individuals must be willing to go above and beyond to ensure that customers are supported clearly and in a timely fashion and to act as a functional escalation point within the Customer Support Team.
Kallidus is rapidly growing, so the Technical Support Analyst needs to be comfortable managing multiple customer queries within a complex and, at times, demanding environment. They can also prioritise and manage their workload to ensure excellent customer experiences are delivered.
This position is a hybrid role which requires travel to our Bristol office on a monthly basis.
What’s in it for you:
- Annual Bonus Scheme
- Life Insurance
- Workplace Pension Scheme
- Private Medical Insurance
- Dental, Optical and Audio Cover
- 25 days holiday increasing to 28 with service
- Birthday holiday
- Holiday Trading
- Benefits Portal
- Cycle to work scheme
- Employee Assistance Programme
- Family Friendly benefits
- Hybrid Working
- Home Office set up assistance
How we collaborate:
- Exciting Summer and Christmas parties
- Fun Team Days
- Employee Success Awards
- Employee Service Awards
- Team of the Quarter
- Volunteering Committee
Equal Opportunities
Our people are the heart of our success, and diversity is what drives that. Kallidus positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, region or belief, marital status, pregnancy or maternity.
Diversity brings innovation and creativity through different views, backgrounds, and opinions; as a people-first organisation, it’s crucial that our teams reflect global diversity.
Kallidus is a proud member of the Disability Confident Employer scheme. We work hard to build an explicitly inclusive space where everybody belongs. Kallidus is a supportive, caring, and enjoyable working environment for all our people, and we are committed to furthering the diversity of our teams.