Job: Account Manager
Location: Bristol/Remote UK
Salary: Competitive
Reporting to: Customer Experience Sales Manager
Kallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes.
We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!🚀
The Role:
We are looking for a proactive and commercially driven Account Manager to join our team. In this role, you will be responsible for managing and growing relationships with a portfolio of customers, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships.
As a trusted advisor, you will develop a deep understanding of your customers’ business objectives, align our products and services to their needs, and drive customer retention, renewals, and revenue growth. You will work closely with internal teams to deliver exceptional customer experiences and ensure long-term success.
Key Responsibilities:
- Build and maintain strong relationships with assigned customer accounts, acting as their primary point of contact.
- Develop a thorough understanding of customer goals, challenges, and strategic priorities.
- Conduct regular account reviews and Quarterly Business Reviews (QBRs) to demonstrate value and identify growth opportunities.
- Create and execute account plans that support customer success and business growth.
- Manage the renewal process, securing timely renewals and negotiating multi-year agreements where appropriate.
- Identify and pursue upsell and cross-sell opportunities across the full product portfolio.
- Maintain accurate revenue forecasts for renewals and account growth opportunities.
- Proactively identify at-risk accounts and implement retention strategies to improve customer outcomes.
- Conduct discovery conversations to uncover customer needs and recommend suitable solutions.
- Deliver product demonstrations and presentations that showcase the value of our products and services.
- Act as a strategic advisor, providing insights on industry trends and best practices.
- Collaborate with internal stakeholders to ensure customer requirements are understood and delivered effectively.
- Maintain accurate records of customer interactions, opportunities, and account activity within CRM systems.
- Understand and adhere to contractual obligations, commercial terms, and relevant legal processes.
- Support customer offboarding activities when required, ensuring a positive experience throughout the customer lifecycle.
- Demonstrate measurable customer outcomes and return on investment (ROI).
Required Skills, Experience and Behaviours
Essential
- Proven experience in Account Management, Customer Success, Client Relationship Management, or a similar customer-facing role.
- Excellent relationship-building and stakeholder management skills.
- Strong commercial awareness with experience managing renewals, upselling, and cross-selling opportunities.
- Ability to identify customer needs and align solutions to business objectives.
- Experience conducting account reviews, QBRs, and executive-level presentations.
- Strong negotiation, influencing, and communication skills.
- Experience managing customer escalations and driving successful outcomes.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong organisational, time management, and forecasting skills.
- Demonstrated ability to work collaboratively across teams and functions.
- Excellent problem-solving and critical-thinking abilities.
Desirable
- Experience within Learning & Development (L&D), HR Technology, SaaS, or related industries.
- Understanding of customer retention strategies and customer lifecycle management.
- Experience demonstrating business outcomes and ROI to customers.
- Knowledge of contract management and commercial agreements.
What we offer:
🌴27 days of annual leave
🏥Private health insurance
💸Annual bonus opportunity
💻 Full tech setup
🎈Birthday Off
🙋Volunteering Day
📈Support for your ongoing growth & development
🫂Enhanced Family Leave
🕖Flexible, hybrid approach to work
🎉Annual Company party